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January 13th, 2017

Western Suburbs Library Group reaping benefits of Spydus10

Reader recommendations and digital content searches amongst key new features for citizens

Melbourne, 13 January, 2017 – Civica, a market leader in specialist software, digital solutions, and outsourcing that help organisations to transform the way they work, has announced that The Western Suburbs Library Group, comprising the City of Nedlands, City of Subiaco, Town of Claremont, and The Grove library in Perth, Western Australia, has replaced its legacy software system with Civica’s  Spydus10, the industry’s leading fully automated web-based information management solution for academic, government, public and corporate libraries.

Prior to going live with Spydus10, the library group was using a joint system which has been in use for more than 20 years.

Library users across six Councils now have improved access to library resources via reader recommendations, integrated e-content, and other innovative features.

Their new Spydus10 web based library system integrates digital content from third party e-book and e-magazine providers, archival content, mobile apps, and a discovery interface for patrons to discover their library’s rich content. .

Debra Burn, from the Grove Library serving the Councils of Cottesloe, Peppermint Grove and Mosman Park said, “This has been the most challenging project undertaken by the Western Suburbs Library Group since it was formed in 2000. The Group is delighted that the go-live was achieved smoothly and on schedule. We are looking forward to implementing new processes and services for the public which will fully harness the sophisticated capabilities of Spydus.”

Simon Jones, Managing Director Civica Libraries & Education Solutions, described the Western Suburbs Consortium go live as a great achievement in teamwork and collaboration for library and Civica staff, and warmly welcomed the group to the growing Spydus user community in Perth. He also said, “I am delighted that the Western Suburbs Library Group has chosen to partner with Civica, and with our expanded account management and help desk team in Perth we look forward to providing the Western Suburbs group with great support.”

Recent research by the University of Technology (UTS) in Sydney, in partnership with Civica, found that there is a growing appetite amongst libraries to look for new ways and new models to better serve the desires of the community.

“The core responsibility of providing access to books and learning remains, however in the digital age, library groups, such as The Western Suburbs Library Group have embraced technology to provider better, more relevant services to communities,” said Jones.

 

About Civica Pty Ltd

Civica is a market leader in specialist systems and business process services for organisations across the public sector and around the world. Through experienced people who understand service delivery, the Group applies software, cloud-based services and outsourcing to help customers transform the way they work. Drawing on a unique combination of people, technology and business process expertise, Civica supplies more than 2,500 organisations in the UK, Australia, New Zealand, Singapore, Canada and the USA. See www.civica.com.au.

Report download: The intrinsic value of libraries as public spaces
This report looks at key issues which will need to be addressed to ensure libraries remain a central part of community life in a changing landscape.

October 28th, 2016

Changing technology allows Australia’s libraries to become community hubs

Along with books, many public libraries are already offering free internet access, job centre support, support for non-English speakers, youth training, retraining and small business start-up services 

Sydney, 27 October, 2016 – New research has shown us that our local library must be ready to embrace changing community needs. An in-depth survey into the value of libraries as public spaces undertaken by Civica and the University of Technology Sydney’s Institute for Public Policy and Governance (UTS:IPPG), found a very strong belief that libraries of the future will become community support centres. In many cases they will need to open for 24 hours a day, seven days a week.

The report entitled, “The intrinsic value of libraries as public spaces” was launched today at Civica Expo, by Roberta Ryan, Associate Professor and Director with UTS:IPPG. It is supported by Bollig Design Group, an architectural firm with significant experience of designing community spaces.

The survey canvassed the views of library managers, senior staff and senior local government managers across Australia and New Zealand. Respondents agreed that the book lined library focused on silent reading and studying is definitely a thing of the past.

“Libraries are changing and we must inform and educate the community about what they have to offer in the 21st century,” said Simon Jones, Managing Director of Civica Library & Education Solutions. “This research shows there is not only a need for change but there is also a strong appetite to continuously look for new ways and new models to better serve the desires of the community.”

According to the research, radical new approaches, such as the provision of facilities for business incubators in libraries will assist in the development of new businesses at a community level.  Just by simply offering free WiFi and computer services, libraries can give potential entrepreneurs the kick start that they need, but could not afford to obtain on the open market.

“The prospect of libraries open 24 hours a day, seven days a week, which would in many cases be unmanned is already operating in several countries, including Sweden. It is likely that this model will be trialled in some Australian municipalities soon,” said Jones.

The future vision of a library, is of a one-stop-shop providing community support from unemployment assistance to health advice and to community learning and business development.

Although they have embraced the challenges of the digital age, librarians have not moved away from what they saw as their core responsibility, which is that of providing access to books and learning. However, they all agree that in the digital age there are new ways to offer these resources to many more people in the community. They stated that the core activities of providing access to literature and learning would remain the same, but that a raft of other activity would hinge from that core.

One of the respondents to the survey, Jan Richards, a manager of Central West Libraries in Orange, in NSW, commented that the library was a community resource which helped to reduce isolation for many and particularly those in rural and remote areas of Australia.

“Many of the people in rural areas were isolated by a lack of access to internet facilities. For these people, the digital revolution meant access to third world internet speeds.” said Jan. “The library definitely adds something to a person’s life; it adds to the experience, adds to the ability to perform tasks and adds to another layer, the experience of life.”

More than 77 per cent of the respondents stated that the use of free WiFi in libraries for general internet use was a vital offering of the modern library.

The respondents also stated that the provision of a library which offers more community based space helps to foster social cohesion and interaction and prevent social isolation.

“Our cities are becoming more densely populated, but at the same time, communities and individuals are feeling more and more isolated,” one survey participant said. “Public spaces provide areas for community to ‘come together’ in a shared space.”

……….

Report download: The intrinsic value of libraries as public spaces
This report looks at key issues which will need to be addressed to ensure libraries remain a central part of community life in a changing landscape.

June 17th, 2016

Fairfield Open Libraries first live with BorrowBox integration

Melbourne – 17 June, 2016: Civica Library Solutions, a market leader in specialist software and outsourcing that help organisations to transform the way they work, is pleased to announce that Fairfield Open Libraries, New South Wales, is the first customer worldwide to go live with the new BorrowBox API integration.

Bolinda e-books and audiobooks can now be discovered, accessed and loaned directly through the Spydus Integrated Library Management System, in addition to the native BorrowBox application.  For library staff, the integration enables valuable usage statistics via standard Spydus reports.

“Spydus has become a one-stop-shop for our customers who can now browse our entire collection of physical and eBooks from the catalogue,” said Paul Scully, Manager Customer and Library Services at Fairfield City.

“Bolinda’s BorrowBox app has always been very popular with library patrons,” said Marc Nolan, Managing Director of Civica Library Solutions. “We understand that many patrons will continue to use the app to borrow Bolinda items, but the seamless integration into Spydus10 enables discovery and exposure to Bolinda’s excellent content for a new set of library patrons who may not be current users.”

Libraries wishing to know more about Civica’s e-content integration should contact their local Civica representative. Libraries wishing to know more about Bolinda should contact their Bolinda local office www.bolinda.com.

About Bolinda

BorrowBox – Your Library in one app is the no. 1 eBook and eAudiobook solution in the British Commonwealth.  BorrowBox is a cutting edge digital solution that allows library members to borrow eBooks and eAudiobooks for limited periods of time via digital loans online and through apps for iOS, Android and Amazon Fire users.
Elegant, intuitive and simple to use – BorrowBox is the world’s first eAudiobook and eBook digital library solution allowing you to search, borrow, browse, read and play all within the one app.
BorrowBox is also the world’s first and only device neutral audiobook download solution.
Unrivalled 4.5- 5 star rating on the App Store since inception.

About Civica Pty Ltd

Civica is a market leader in specialist systems and business process services for organisations across the public sector and around the world. Through experienced people who understand service delivery, the Group applies software, cloud-based services and outsourcing to help customers transform the way they work. Drawing on a unique combination of people, technology and business process expertise, Civica supplies more than 2,500 organisations in the UK, Australia, New Zealand, Singapore, Canada and the USA. See www.civica.com.au.

 

May 24th, 2016

Aussie readers seeking thrills: Jack Reacher series most popular library loans

Crime and thriller novels make up 29 per cent of borrowed books in 2016 Civica Libraries Index

Melbourne, 24 May, 2016 -British thriller author, Lee Child’s Jack Reacher series of novels have dominated the list of most borrowed library books in Australia and New Zealand this year, according to the 2016 Civica Libraries Index.

Civica, Australia’s leading provider of library information, collection, management and library staffing solutions, partnering with the Australian Library and Information Association (ALIA) are announcing the findings to coincide with Library and Information Week (23-29 May).  The annual Civica Libraries Index is compiled in partnership with participating regional and metropolitan libraries across Australia and New Zealand using the Civica Spydus integrated library management system. The system was developed in Australia and is used by libraries around the world.

Lee Child’s Jack Reacher novels make up one fifth of the top 20 most borrowed books of 2016, while other crime and thriller authors, such as Michael Connelly also made a few appearances. The crime and thriller genre was the most popular to read overall, making up 29 percent of total borrowed books.

While Child’s novels figured prominently on the most borrowed list, the most loaned book is Paula Hawkins’ ‘The Girl On The Train’, a crime and thriller novel published in 2015.

According to Marc Nolan, Managing Director of Library Solutions at Civica, interest in the novel may be driven by the news that a movie adaption is currently in production, boosting interest in the book.

“Fiction books which have been adapted into films and television series feature heavily on the 2016 Civica Libraries Index and we suspect this trend is due to the fact that borrowers often find their reading inspiration through other platforms, such as television and films.”

“Reading habits are changing as modern library technologies such as our Spydus system allow readers to find, read and share information via apps, digital services and social platforms. This provides library members with far greater opportunities to discover new interests and media, whether it be via books, music, TV or films,” said Nolan.

As with fiction titles, biographies which have been adapted for the screen, including ‘Call The Midwife’ by Jennifer Worth, ‘Unbroken: A WWII story of survival’ by Laura Hillenbrand and ‘Wild: A Journey From Lost To Found’ by Cheryl Strayed topped the most borrowed biographies list.

Sue McKerracher, Chief Executive Officer of ALIA, said: “Australian library users continue to reach for ‘Gone Girl’ by Gillian Flynn – it made it into the top 10 most borrowed books for the second year running.  Of course, as season 6 of ‘Game Of Thrones’ is televised, readers are turning back to book one in the ‘Song And Ice’ fantasy epic by George R.R. Martin. It’s also great to see Australian author Graeme Simsion’s two books in the adult list and that sci-fi action trilogies are gripping young adult readers.”

Categories:

Fiction

While library members had the biggest appetite for crime, mystery and thriller novels, other fiction genres, such as romance, fantasy and graphic novels were also highly popular amongst readers. Romance was the second most popular category, behind crime and thrillers.

Non fiction

Lifestyle books and guides were a favourite amongst non-fiction borrowers this year. As with last year, health and cooking titles continue to lead in the most borrowed list of non-fiction, with Sarah Wilson’s ‘I Quit Sugar for Life’ topping the list. Travel guides were highly popular this year.

Young adults (13-18)

Like adult readers, young adults appear to be strongly influenced by the big screen when it comes to their book choices. The ‘Divergent’, ‘Hunger Games’ and ‘Maze Runner’ sagas rule the top 10 most borrowed list of young adult readers.

Older adults (65+)

Older adults are longing for more love in their lives it seems. The romance genre is the most popular category amongst this group of readers, making up 32 per cent of total borrowed books.

Children (0-12)

The ‘Diary of a Wimpy Kid’ book series by Jeff Kinney remain a highly popular read for children, while notable Aussie children’s book author, Andy Griffiths also made it into the top 10.  When it comes to non-fiction books, handbooks on the video game, Minecraft have proven exceedingly useful to junior library members, making up 34 per cent of total borrowed non-fiction.

About the Civica Libraries Index

The Civica Libraries Index is compiled in partnership with participating libraries using the Civica Spydus integrated library management system. Loan data is collected, compiled and analysed for the calendar year for a range of audiences and categories. Civica reviewed more than 16 million library loans from over 1.6 million library members across Australia to help determine the country’s most popular books.  Data was gathered over a 12 month period from May 2015 to April 2016. All information on borrowing behaviours is collected anonymously. Civica is Australia’s leading provider of library information, collection, management and library staffing solutions. More information about Civica can be found at: www.civica.com.au

About the Australian Library and Information Association

The Australian Library and Information Association (ALIA) is the professional organisation for the Australian library and information services sector. With 5,000 members across Australia, we provide the national voice of the profession in the development, promotion and delivery of quality library and information services, through leadership, advocacy and mutual support. www.alia.org.au

 

CIVICA 2016 Libraries Index

Most borrowed books of 2016

Rank Title Author Genre

1

The Girl On The Train (2015) Paula Hawkins Crime, thriller, mystery

2

Make Me (2015) Lee Child Crime, thriller, mystery

3

Personal (2014) Lee Child Crime, thriller, mystery

4

The Burning Room (2014) Michael Connelly Crime, thriller, mystery

5

The Rosie Effect (2015) Graeme Simsion Romance

6

Never Go Back (2013) Lee Child Crime, thriller, mystery

7

The Rosie Project (2013) Graeme Simsion Romance

8

Gone Girl (2012) Gillian Flynn Crime, thriller, mystery

9

The Road Back (2014) Di Morrissey General fiction

10

The Gods Of Guilt (2013) Michael Connelly Crime, thriller, mystery

11

A Game Of Thrones (1996) George R.R Martin Fantasy

12

A Wanted Man (2012) Lee Child Crime, thriller, mystery

13

The Cinderella Murder (2014) Mary Higgins Clark Crime, thriller, mystery

14

Flesh And Blood (2014) Patricia Cornwell Crime, thriller, mystery

15

Hope To Die (2014) James Patterson Crime, thriller, mystery

16

The Beat Goes On: The Complete Rebus Short Stories (2015) Ian Rankin Crime, thriller, mystery

17

Zero Day (2011) David Baldacci Crime, thriller, mystery

18

Gray Mountain (2014) John Grisham Crime, thriller, mystery

19

The Gentlemen’s Alliance Cross (2009) Tetsuichiro Miyaki; Arina Tanemura Graphic Novel

20

Die Again (2014) Tess Gerritsen Crime, thriller, mystery


Most borrowed by category (adults – 18-64)

Rank Category Genre

1

Fiction Crime, thrillers, mystery, horror

2

Fiction Romance

3

Non-fiction Food and cooking

4

Non-fiction Health and wellbeing

5

Fiction Fantasy

 

Most borrowed by category (older adults – 65+)

Rank Category Genre

1

Fiction Romance

2

Non-fiction Travel

3

Fiction Western

4

Non-fiction Sport & Leisure

5

Non-fiction Home & Garden

 

Most borrowed fiction of 2016

Rank Title Author

1

The Girl On The Train (2015) Paula Hawkins

2

Make Me (2015) Lee Child

3

Personal (2014) Lee Child

4

The Burning Room (2014) Michael Connelly

5

The Rosie Effect (2015) Graeme Simsion

6

Never Go Back (2013) Lee Child

7

The Rosie Project (2013) Graeme Simsion

8

Gone Girl (2012) Gillian Flynn

9

The Road Back (2014) Di Morrissey

10

The Gods of Guilt (2013) Michael Connelly

 

Most borrowed non-fiction

Rank Title Author

1

I Quit Sugar For Life (2014) Sarah Wilson

2

Jamie’s 15-Minute Meals (2012) Jamie Oliver

3

New Zealand (2014) Lonely Planet

4

This House of Grief (2014) Helen Garner

5

Japan (2015) Lonely Planet

6

Family Food (2014) Pete Evans

7

Jacks and Jokers (2014) Matthew Condon

8

The Bush (2014) Don Watson

9

I Quit Sugar: Your Complete 8-week detox program (2012) Sarah Wilson

10

Country style homes (2015) Country Style mag

 

Most borrowed biography

Rank Title Author

1

The Happiest Refugee (2010) Anh Do

2

I Am Malala (2012) Malala Yousafzai

3

Wild: A Journey From Lost To Found (2012) Cheryl Strayed

4

More Fool Me (2014) Stephen Fry

5

Call The Midwife (2002) Jennifer Worth

6

My Story (2015) Julia Gillard

7

The Never, Um, Ever Ending Story (2014) Ian Meldrum

8

Not That Kind Of Girl (2014) Lena Dunham

9

Unbroken: A WWII story of survival (2014) Laura Hillenbrand

10

Outback midwife (2015) Beth McRae

 

Most borrowed by picture books

Rank Title Author

1

Colours N/A

2

The Very Hungry Caterpillar (1969) Eric Carle

3

The Wrong Book (2010) Nic Bland

4

Are We There Yet? (2004) Alison Lester

5

Too Many Elephants In The House (2012) Ursula Dubosarsky

6

Big Book Of Brick Trucks (2015) Amanda Brack

7

Where The Wild Things Are (1963) Maurice Sendak

8

Words N/A

9

Spot’s Easter Surprise (2007) Eric Hill

10

Hairy Maclary From Donaldson’s Dairy (1983) Lynley Dodd

 

Most borrowed by children (0-12)

Rank Title Author

1

Diary Of A Wimpy Kid: Dog Days (2009) Jeff Kinney

2

Thea Stilton And The Journey To The Lion’s Den (2013) Geronimo Stilton

3

Diary Of A Wimpy Kid: Cabin Fever (2011) Jeff Kinney

4

Minecraft: Construction Handbook (2014) Scholastic

5

The Cat, The Rat And The Baseball Bat (2013) Andy Griffiths

6

Minecraft: Redstone Handbook (2014) Scholastic

7

The 13 Storey Treehouse (2011) Andy Griffiths

8

Ed And Ted And Ted’s Dog Fred (2013) Andy Griffiths

9

The Fast And The Frozen (2014) Geronimo Stilton

10

Treasure Island (2014) Geronimo Stilton

 

Most borrowed by young adults (13-18)

Rank Title Author

1

Divergent (2011) Victoria Roth

2

The Hunger Games (2008) Suzanne Collins

3

The Maze Runner (2009) James Dashner

4

Allegiant (2013) Veronica Roth

5

Insurgent (2012) Veronica Roth

6

Mockingjay (2010) Suzanne Collins

7

Catching Fire (2009) Suzanne Collins

8

The Fault In Our Stars (2012) John Green

9

The Scorch Trials (2010) James Dashner

10

The Death Cure (2011) James Dashner